Charlotte, NC 

EPC is seeking a seeking a smart eager go-getter to provide administrative and onboarding support to our team. This entry level position will provide varied duties such as executing drug screening process, maintaining records, acting as first point of contact for employees and applicants, facilitating new-hire orientation and interacting with outside vendors as needed.

Key Responsibilities:

  • Provide administrative support for office management.
  • Facilitate the collection, processing and shipping of urine specimens.
  • Follow policies to correctly identify the patient before any specimen is obtained.
  • Provide excellent customer service when interacting with internal and external customers.
  • Maintain neat, clean, orderly patient/work areas at all times.
  • Adhere to strict quality control and recordkeeping procedures.
  • Provide additional payroll and benefit support as needed. Coordinate special projects as assigned.

This is a stationary position and often requires the Collector to work independently with minimal supervision. This is position requires opening availability, 8:30 am – 12:30 pm, at least twice per week (Monday – Friday) and closing availability, 4:00 pm – 8:00 pm, at least twice per week.



  • A minimum of 1 year customer service experience preferred.
  • Proficiency in Microsoft Office is required. Strong knowledge of computers is required.
  • Proficiency in spreadsheet design through Excel.
  • Typing & data entry skills are strongly preferred. (Typing 60 WPM).
  • Excellent written and verbal communication skills.
  • Good project management skills. Detail oriented and sense of urgency.
  • Excellent interpersonal skills and ability to handle confidential information. Excellent organization skills and telephone skills.
  • Should have a high school diploma or GED. College degree or formalized training is a plus.
  • Should have excellent customer service skills and strong customer service experience.
  • Strong organizational skills and the ability to perform multiple tasks in a fast paced work environment is a must.